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David
A sales and marketing specialist, David has impressive business development credentials and considerable expertise in wireless, internet, technology, service and manufacturing organisations.
- At a major telco increased revenue per user by 17%
- For the same company negotiated critical business partnerships
- Rebranded the business and increased its customer base by 10% in 6 months
- In a critical public sector organisation provided a strategic development plan following analysis of the internal and external environment including stakeholders and customers
- Recommendations for this not for profit operation resulted in multimillion-pound operational savings and customer service improvements
- While sales and marketing director of Crosland UK, delivered year on year 50% profit growth
- Initiated the company's exports to EMEA and signed distributor partnerships
- At Donovan Cobb PLC developed and implemented process systems which took revenue from £500k to over £5m
- Led the demerger of the Design Clinic and oversaw a sales and marketing strategy which made the business less dependent on sales from its parent, Virgin Group
- Expanded Speedo's sales beyond the summer seasonal markets
- Launched Event Sportswear - growing sales from zero to £1.5m+ per annum
David has an MBA
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Contact! Executives Online Contact Centre Report
Written by highly skilled contact centre managers, the articles in this report explore fundamental issues such as managing staff, customer marketing and the growing role that contact centres are playing in helping companies deliver service and grow profits.
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