Today, most businesses are facing more turbulent markets, more demanding shareholders and more discerning customers, and many, like you, are restructuring to meet such challenges.
The pressures on business are greater today than ever. Global competition, oppressive macroeconomic conditions, and informed, discerning customers mean businesses must deliver ever higher levels of quality and service, at competitive prices. Quite often these pressures necessitate changing how the organisation operates – to inject a more commercial outlook, to redefine roles, to eliminate unproductive work habits, or to integrate a new technology to support the business.
EO is a leading provider of change managers and change management consultants.
If change management is distracting your managers, if you need specialist skills for a critical change initiative or if you have a change strategy but lack the management manpower to deliver it, contact us for instant access to the outstanding change managers you need. You can also request and download Challenge of Change, our market research report on change management.
Resistance to change is natural. The very solidity of habits, processes and structures – when they’re competitive and productive – can help strengthen an organisation. But when an organisation’s current state impedes its ability to serve the customer, to innovate for the future, or to capitalise on a new initiative, change must happen, and fast.
Change management is a broad spectrum of processes and professional specialities aimed at successfully introducing change. These are not "soft skills" with merely subjective outcomes: the results of successful change management can be easily measured, in the satisfaction of customers, speed of delivery of a particular action or service, or time to market. It’s a proactive process, with success seen in hindsight: if an organisation designs a programme of change, executes it, and measures favourable outcomes, then it can be said that effective change management has occurred.
Some tools in the change management practitioner’s belt are well known in the business and trade press. The introduction of lean manufacturing, 360º feedback, executive coaches, CRM, just-in-time supply and manufacturing processes such as kanban and kaizen, Total Quality Management, or enterprise applications such as SAP, all require effective organisational change in their implementation and realization. The planning of a major programme of change is crucial to its success: the consideration of all possible ramifications to a proposed initiative, the development of a plan for information and re-education, and a map for ongoing monitoring of the new environment.
EO believes effective change management is best driven by people in the organisation undergoing the change – the owners of the particular business process – supported where necessary by hands-on specialist practitioners at critical junctures. Our approach to change management is resource driven. We aren’t consultants, and we don’t prescribe methodologies. What we can deliver is an experienced change manager or change programme director, with a track record of delivering successful change in similar circumstances, and if necessary, with mastery of specific change management tools.
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